This support article explains different accounts and account types used in the Humly Control Panel, HCP.
Accounts in the booking system
Accounts/users in the booking system are created, maintained and edited in the booking system admin interface e.g. Nexudus, Office 365, Google Workspace etc. These accounts need to be created in the booking system first. When the accounts are created it can be entered and connected to the Humly Control Panel. To learn more about how to do this in your booking system, visit the support guides regarding Booking System Preparation.
The Service account is used by Humly Control Panel to connect to the booking system. This Service account handles the communication between Humly Control Panel and the booking system. Humly Control Panel will not function if there is a problem with the Service account. If the service account password is changed or reset in the booking system you have to update it in the global settings in HCP as well. Note that if the service account password is changed it does not affect the login password to the Humly Control Panel.
User types in Humly Control Panel
The global admin can administer and configure the entire Humly Control Panel and Humly Room Display. The first global admin account is usually created during the basic configuration of HCP, sharing the username (email address) with the service account.
To avoid being accidentally locked out it is recommended to have more than one global admin account in HCP.
An admin account in Humly Control Panel which can be limited to administer a subset of rooms.
A user that can view and export statistics data in Humly Control Panel.
Can use the booking system.
If a users email does not exist in the booking system backend, user can only be added as a guest to use the Humly Room/Desk Booking.
PINS and Password
When a user is created an email is sent to the users mail with username, password and PIN. This is the credentials needed to use HCP, Humly Room Display or Humly Room/Desk Booking. The user can later change the password under My profile.