This user guide will cover:
Status LED Colors
The Humly Booking Device has three status LED colors for users to recognize the room availability.
Green - The room is available for more than 10 minutes.
Yellow - A meeting is about to start soon, in less than 10 minutes.
Red - The room is occupied.
Main screen
From the main screen you can see details about the meeting room. You can perform the following actions:
- Book instant meeting
- Extend an ongoing meeting
- End an ongoing meeting
Some of the above functions can be disabled or secured with a user PIN for each Humly Booking Devices in the Humly Control Panel.
When you try to book an instant meeting on the room display, the system automatically rounds the current time up to the nearest 15-minute mark (00, 15, 30, or 45). After that, it suggests an end time that is one hour later.
Examples:
If you try book a meeting at 13:09, the system rounds it up to 13:15, and the suggested end time becomes 14:15. If you try to book at 13:39, the time is rounded to 13:45, and the suggested end time will be 14:45.
If you are using Nexudus as booking system then the Humly Booking Device is behaving in a different way. Please visit Using Humly Booking Device with Nexudus for more information.
Check-in
The check-in function is a way to enhance desk/meeting room utilization by making the rooms available if no one shows up for the booking. This function can be enabled and customized from the Humly Control Panel, if enabled, a check-in button will appear 10 minutes before the meeting is about to start. The check-in button will remain on the screen in 5 to 30 minutes after the meeting's original start, depending on the settings in Humly Control Panel.
Information Menu
Tapping the information icon (i) in the top right corner opens the information menu. From here you can:
- Open Report issue to report a problem with the room or desk equipment.
- View the firmware version the device is currently running.
To access the Administrator menu, tap once on the firmware version — this will prompt the Administrator PIN view. A long press on the firmware version will prompt the Master PIN view.
Report Issue
The Report issue function lets anyone quickly report broken or malfunctioning equipment directly from the device, so that an administrator is notified and can resolve the issue.
To report an issue:
- Tap the information icon (i) in the top right corner.
- Select Report issue.
- Select the equipment that has a problem from the list.
- Confirm to submit the report.
Once submitted, a notification is sent so the responsible administrator is aware of the issue. The reported equipment is flagged until an administrator marks it as resolved, either from the device or from the Humly Control Panel.
Note: The equipment shown in the Report issue list depends on what has been assigned to the resource and which equipment types have been enabled for the resource in the Humly Control Panel. If no equipment is assigned, or the Report issue feature is not enabled for the resource type, the option will not appear.
Equipment
Equipment is assigned to a resource in the Humly Control Panel under Desk settings (for desks) or Room settings (for rooms). On the Humly Booking Device, some equipment types are grouped together under a single label to keep the Report issue list simple and clear.
The following equipment can be reported from the device, displayed in this order:
- Monitor — includes both Monitor and Dual monitors
- Dock
- Keyboard
- Mouse
- Webcam
- Desk — includes Sitting desk, Standing desk and Sit-stand desk
- Chair
- Lighting
How grouped equipment works: When several underlying types are grouped under one label, reporting or resolving the grouped label updates all of them accordingly. For example, if both Monitor and Dual monitors are assigned to a resource, reporting or resolving Monitor will update both. The same applies to Desk, which covers Sitting desk, Standing desk and Sit-stand desk.
Note: Reporting an issue on a desk is available on the Humly Booking Device. Custom desk equipment and cleaning requests are not part of the equipment list.
Administrator Menu
The Administrator menu can be accessed from the information menu by tapping once on the firmware version and authenticating with the Administrator PIN. From the administrator view you will be able to perform the below actions.
Resolve Issue
An administrator can resolve a reported equipment issue directly from the device. From the Administrator menu, select the reported equipment and mark it as resolved. Resolving a grouped label (such as Monitor or Desk) resolves all underlying types at once.
Issues can also be resolved from the Humly Control Panel. In HCP, each equipment item is resolved individually, matching how room equipment issues are handled.
Network
Show the current WiFi configurations.
Server Info
Show the server the HBD is connected to, as well as ping to the server.
Device Info
Show which firmware the device is running on. Under Device info, you are also able to reboot the device.
Reset Device
Reset device will disconnect the device from the Humly Control Panel server and make it possible to connect to another server.
Troubleshooting
The "Report issue" option does not appear on the device
- Confirm that equipment has been assigned to the resource in the Humly Control Panel under Desk settings or Room settings.
- Verify that Report issue has been enabled for the resource type in the Humly Booking Device settings in HCP. It must be enabled separately per resource type.
- Ensure the device is online and running a firmware version that supports the Report issue feature.
A reported issue was not received by an administrator
- Check that notifications are configured correctly in the Humly Control Panel.
- Verify that the administrator email address is correct in HCP settings.
- Confirm the device had a working connection to the server at the time of reporting.
Reporting or resolving one equipment type unexpectedly updated another
This is expected behavior for grouped equipment. Reporting or resolving Monitor updates both Monitor and Dual monitors, and Desk updates Sitting desk, Standing desk and Sit-stand desk. Grouped labels are designed to update all underlying types together.
An issue resolved in HCP still shows as reported on another equipment item
In the Humly Control Panel, each equipment item is resolved individually. If several items were reported, make sure each one has been resolved separately. This differs from the device, where resolving a grouped label resolves all underlying types at once.