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Flashing the booking device replaces its current firmware to a new firmware.
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Firmware Reset erases the booking device settings back to default, but does not change its current firmware
After a successful firmware reset, you will have to re-provision the device to Humly Control Panel and assign it to a resource as described in this article: Provision Humly Booking Device.
It is possible to firmware reset multiple devices simultaneously by connecting them to your computer.
Flashing Tool
- To flash the booking device to a new firmware, or firmware reset the booking device, you need a special tool from Humly which you can find and download from here: HBD Flashing Tool.
- You will also need a USB-C to USB-A.
Do not interrupt an ongoing flashing/firmware reset process, as it may result in permanent damage to the device with no chance of recovery.
How to firmware reset the Humly Booking Device
- Download the firmware reset file from this website. Make sure to choose the latest firmware for Humly Booking Device.
- Plug in the USB-C cable into the Humly booking device and plug in the other end of the cable into your computer.
- Open up the HBD Flashing Tool by running it as administrator.
- Select the device(s) that you want to factory reset or flash.
- Press the Firmware tab to continue and press browse to select the newly downloaded firmware that the devices should be flashed on.
- Press the Factory Reset tab, and when prompted, press Yes to Factory Reset the device(s).
- Let it run for a couple of minutes.
- You have now successfully flashed the Humly booking device.
After finished these steps, you will have to re-provision the device to Humly Control Panel and assign it to a resource as described in this article: Provision Humly Booking Device.