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Licenses

Humly Licenses unlocks additional functionalities in Humly Control Panel.

Currently, licenses exist for:

  • Humly Floor Plan license
  • Humly Visitor license
  • Humly Booking Device license
  • Humly Room Display license
  • Humly Wayfinding
  • Resource license
  • Integration license
  • SMS license
  • URL Signage Mode (Humly Room Display)

How to request or apply for a license

If you are an on-prem customer (installing the Humly Control Panel on your own server), please ensure you have followed the steps below to install the Humly Control Panel on the server (Windows or Linux):

After installation, connect the Humly Control Panel to your desired booking system as directed in the step below:

Please contact your reseller to request or apply for a license, and provide them with your Server ID or Cloud ID.

You will find the Server ID / Cloud ID in Settings > Licenses tab, as shown below.

Licenses tab showing Server ID / Cloud ID

How to add a license to Humly Control Panel

  1. Open the settings page by clicking on the cogwheel.
  2. Select the Licenses tab and click Add license.
    Licenses tab – Add license button
  3. The Add license file fly-in will appear. Click Browse and select the license file you received. The file should have a .lic extension.
    Add license file fly-in
  4. A summary of the added license will appear. Verify the information and click Apply new license.
    License summary – Apply new license

Troubleshooting

Use the sections below if you run into issues when requesting or applying a license.

The license file is not accepted or shows an error on upload

Possible causes:

  • The file is corrupted or was renamed after it was generated.
  • The file does not have a .lic extension.
  • The license was generated for a different Server ID / Cloud ID.

Steps to resolve:

  1. Make sure the file extension is .lic. Do not rename the file or change its extension before uploading.
  2. Verify that the Server ID / Cloud ID in Settings > Licenses matches the ID you provided to your reseller when requesting the license.
  3. Re-download the license file from the original email or reseller portal and try again.
  4. If the issue persists, contact your reseller and ask them to regenerate the license for the correct Server ID / Cloud ID.

Licensed features are not activated after applying the license

Possible causes:

  • The Humly Control Panel service has not been restarted after applying the license.
  • The wrong license type was applied (e.g., a Room Display license was applied but Floor Plan was expected).
  • The license is applied but the feature still needs to be enabled in settings.

Steps to resolve:

  1. After applying the license, refresh the browser and check the Licenses tab again to confirm the license is listed.
  2. Restart the Humly Control Panel service on your server (on-prem installations only).
  3. In the Licenses tab, verify that the license type and expiry date match what you ordered.
  4. Navigate to the feature's settings page (e.g., Floor Plan, Visitor) and confirm the feature is enabled there.
  5. If the feature still does not appear, contact Humly Support with a screenshot of the Licenses tab.

The Server ID / Cloud ID is not visible in the Licenses tab

Possible causes:

  • The Humly Control Panel installation did not complete successfully.
  • The Control Panel is not yet connected to a booking system.
  • The user account does not have administrator rights.

Steps to resolve:

  1. Confirm that you are logged in with an Administrator account in the Humly Control Panel.
  2. Verify that the installation completed without errors by reviewing the installation guide for your platform (Windows / Linux).
  3. Make sure the Control Panel is connected to a booking system (see Step 3: Connect HCP to Booking System).
  4. Try clearing your browser cache and reloading the page.
  5. If the ID is still missing, re-run the installation process or contact Humly Support.

License expired or showing as invalid

Possible causes:

  • The license has passed its expiry date.
  • The server clock (date/time) is incorrect, causing license validation to fail.

Steps to resolve:

  1. In Settings > Licenses, check the expiry date of the license.
  2. If expired, contact your reseller to renew the license and then follow the steps in How to add a license above to apply the new file.
  3. If the license should still be valid, verify that the date and time on the server are correct and synced to an NTP time source (on-prem only).
  4. After correcting the time, restart the Humly Control Panel service and check the Licenses tab again.

Error: "License already in use" or license cannot be applied to a new server

Possible causes:

  • The license is tied to a different Server ID / Cloud ID (e.g., after a server migration or reinstallation).

Steps to resolve:

  1. Note the current Server ID / Cloud ID from Settings > Licenses.
  2. Contact your reseller and provide the new Server ID / Cloud ID so the license can be reissued.
  3. Once you receive the updated license file, apply it using the steps in How to add a license above.

Still need help?

If none of the steps above resolve your issue, please create a support ticket and include the following information:

  • Your Server ID / Cloud ID
  • The license file (if applicable)
  • A screenshot of the Licenses tab showing the error or current state
  • The version of Humly Control Panel you are running