Troubleshooting statistics

This article covers the most common questions about statistics and exports. Find the symptom you see.

In this article

• Today's bookings are missing
• You cannot pick the dates you want
• The figures look too low
• A location is missing
• An export does not start
• A scheduled report does not arrive
• A schedule has disappeared
• You cannot create a schedule
• Contact Humly support

Today's bookings are missing

Statistics include bookings up to and including yesterday. Bookings are added shortly after midnight in each resource's time zone. See Statistics in Humly Control Panel.

You cannot pick the dates you want

• The earliest date is the day of the oldest stored booking. There is no data before it.
• The latest date is yesterday.
• If the date fields and the Export statistics menu are greyed out, there is no booking data yet.
• Invalid dates provided! means the period starts before the oldest booking or ends after yesterday. Change the dates.

The figures look too low

• Only bookings within working hours on work days are counted. Check the working hours and work days of the resources. See Working hours in statistics.
• Utilization is calculated over all working hours of the period, including days without bookings.
• Check the location filter and the search field. Both limit the resources included.

A location is missing

Local Admins and Statistics Users see only the locations assigned to them. A Global Admin can add locations to the user in Users. The user must sign out and in again.

The message User does not have a permission to view data on this structure. means the location is not assigned to you.

An export does not start

A scheduled report does not arrive

1. Check that the schedule is Active on the Scheduled exports tab.
2. Check the recipient addresses for typos.
3. Check the sending time: daily at 01:30, monthly on the chosen day between 04:00 and 04:30, in the server's time zone. A monthly schedule created after this month's sending day starts next month.
4. Check that email from Humly Control Panel works, for example with a password reset. Look in the recipient's spam folder.
5. Select Send now in the schedule to send a report straight away.

A file of 20 MB or more is not attached. Recipients get a second email with the file's location on the server instead.

A schedule has disappeared

A schedule is deleted when its owner is deleted, loses all their locations, or becomes a user type that cannot create schedules. Recipients are not told. Create the schedule again under another owner. See Scheduled statistics exports.

You cannot create a schedule

• The schedule limit is reached. An installation can have 50 schedules. Delete schedules that are no longer needed.
• A schedule needs at least one recipient, or it has to save a local copy. Add a recipient.
• No structures are assigned to this user. Local Admins and Statistics Users need at least one assigned location.
• Save local copy is missing. Humly Cloud does not offer local copies.

Contact Humly support

If the problem remains, email support@humly.com. Tell us your Humly Control Panel version, what you selected, and the message you see.

Statistics guide

Get started

• Statistics in Humly Control Panel
• View and filter statistics

Export and schedule

• Export statistics
• Scheduled statistics exports

Reference

• Statistics values reference
• Raw data export columns

Settings that affect statistics

• Working hours in statistics
• Presence detection statistics

Help

• Troubleshooting statistics